Win the Customer English | 2016 | ISBN-10: 0814436242 | 240 Pages | PDF | 1.70 MBGreat companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can’t be duplicated: unique, outstanding customer service experiences.“Win the Customer” cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans.About the AuthorFLAVIO MARTINS is the Vice President of Operations and Customer Support at DigiCert, Inc., an organization famous for customer service in the encryption industry. A customer service fanatic at heart, he pens the popular blog WinTheCustomerDownload:http://usafiles.net/VHq/36Win_the_Customer.pdf Business From Triumph to Crisis Neoliberal Economic Reform in Postcommunist Countries The Wealth of China Untangling the Mystery of the World’s Second Largest Economy